TERMS OF SERVICE

Last Updated: 24 September 2026

Welcome to Jorven Sllate.

These Terms of Service (“Terms”) govern your access to and use of jorvensllate.store, including your purchase of products from Jorven Sllate.

Throughout these Terms, the words “we”, “us” and “our” refer to Jorven Sllate. The words “you” and “your” refer to the person accessing our website or purchasing products from us.

By accessing our website, placing an order or otherwise using our services, you agree to these Terms.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law (ACL) or any other applicable Australian law.

1. About Jorven Sllate

Business Name: Jorven Sllate
Website: jorvensllate.store
Email: hello@jorvensllate.store
Market: Australia

For questions relating to these Terms, products or orders, please contact us at:

hello@jorvensllate.store

2. Australian Consumer Law

Our products and services are supplied subject to the consumer guarantees and other protections provided by the Australian Consumer Law contained in Schedule 2 of the Competition and Consumer Act 2010 (Cth).

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You may be entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage.

You may also be entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing contained in these Terms is intended to limit those rights.

3. Eligibility to Use Our Website

You must have the legal capacity to enter into a binding agreement to place an order through our website.

If you are under 18 years of age, you should use the website and make purchases only with the involvement and consent of a parent or legal guardian where required by law.

You must provide accurate and complete information when placing an order.

4. Use of Our Website

You may use our website only for lawful purposes.

You must not:

• use the website for fraudulent or unlawful activity;

• attempt to gain unauthorised access to our systems;

• introduce viruses, malware or malicious code;

• interfere with the security or operation of the website;

• use automated systems to excessively access or disrupt the website;

• impersonate another person;

• provide false or misleading information;

• use our intellectual property without permission; or

• use the website in a manner that violates applicable law.

We may take reasonable steps to prevent misuse of the website.

5. Product Information

We aim to ensure that product descriptions, photographs, specifications, sizes, colours and other information displayed on our website are accurate.

However, variations may occur due to factors such as:

• screen and monitor settings;

• lighting used in photography;

• manufacturing variations;

• fabric characteristics; and

• differences between production batches.

Any variation does not limit your rights where a product is materially different from its description or otherwise fails to comply with the Australian Consumer Law.

Product photographs are for illustrative purposes and form part of the overall product description where relevant.

6. Product Availability

Products are subject to availability.

Adding an item to your cart does not reserve that product.

If a product becomes unavailable before your order is accepted or fulfilled, we will contact you and provide an appropriate solution, which may include a refund.

We will not substitute a materially different product without your agreement.

7. Orders

When you place an order through our website, you are making an offer to purchase the products in your order.

You will normally receive an electronic confirmation acknowledging that we have received your order.

An acknowledgement of receipt does not necessarily mean that your order has been accepted.

Acceptance occurs when we confirm that the order has been accepted or when the products are dispatched, depending on the checkout and order process used at the time.

8. Right to Decline an Order

Before an order has been accepted, we may reasonably decline it where, for example:

• a product is unavailable;

• payment cannot be authorised;

• information provided appears materially incorrect or fraudulent;

• there is an obvious pricing or listing error;

• delivery to the supplied address is not reasonably available;

• purchase quantity suggests unauthorised commercial resale; or

• accepting the order would breach applicable law.

If payment has already been collected for an order we do not accept, we will refund the relevant amount.

Nothing in this section limits any rights arising after a binding contract has been formed.

9. Order Information

You are responsible for reviewing your order before completing checkout.

Please ensure that:

• product selections are correct;

• sizes and colours are correct;

• quantities are correct;

• your email address is accurate; and

• your delivery address is complete.

If you notice an error after submitting an order, contact us as soon as possible at:

hello@jorvensllate.store

We will make reasonable efforts to assist before the order is processed or dispatched.

10. Prices

Unless stated otherwise, prices displayed for Australian customers are shown in Australian dollars (AUD/A$).

Prices will be presented in accordance with applicable Australian pricing requirements.

Where GST or another unavoidable charge is required to be included in the displayed total price, it will be included as required by law.

Any separate shipping charge applicable to an order will be disclosed before the customer completes the purchase.

11. Pricing Errors

We make reasonable efforts to ensure that prices displayed on our website are accurate.

If an obvious pricing or technical error is identified before an order is accepted, we may contact you and allow you to:

• proceed at the correct price; or

• cancel the affected item or order.

We will not use this clause to avoid obligations that have already arisen under applicable consumer law.

12. Promotions and Discount Codes

From time to time, Jorven Sllate may offer:

• discount codes;

• promotional prices;

• multi-buy offers;

• free gifts;

• free shipping promotions; or

• other promotional campaigns.

Promotions may have specific eligibility requirements, start and end periods, product restrictions or usage limits.

Any material conditions will be disclosed with the promotion.

Unless stated otherwise, promotional codes:

• cannot be exchanged for cash;

• cannot generally be applied retrospectively;

• may be limited to one use per customer or order; and

• may not be combined with other promotions.

Promotional conditions do not limit rights under the Australian Consumer Law.

13. Payment

Available payment methods will be displayed during checkout.

By submitting payment information, you represent that you are authorised to use the selected payment method.

Your payment may be processed by third-party payment providers.

We do not guarantee acceptance of a payment method by your bank, card issuer or payment provider.

If payment cannot be authorised, the order may not be accepted.

14. Payment Security

We take reasonable steps to use secure systems and reputable payment providers.

Payment transactions may be processed directly by third-party payment processors according to their own security procedures and terms.

You should immediately contact your bank or payment provider if you believe your payment information has been used without authorisation.

15. Shipping and Delivery

Shipping options available for your order will be displayed during checkout where applicable.

Estimated delivery periods are estimates and may be affected by:

• carrier delays;

• weather;

• public holidays;

• high-volume periods;

• incorrect delivery information;

• customs or border processes where relevant;

• regional delivery conditions; or

• events outside our reasonable control.

We will not use estimated delivery times to exclude any rights you may have where products are not supplied within an agreed or reasonable time under applicable law.

Please refer to our separate Shipping Policy for further information.

16. Delivery Address

Customers must provide a complete and accurate delivery address.

If you realise that your delivery information is incorrect, please contact:

hello@jorvensllate.store

as soon as possible.

We cannot guarantee that an address can be changed once an order has entered the dispatch process.

Nothing in this clause excludes responsibility where a delivery problem was caused by us or where applicable law provides otherwise.

17. Tracking Information

Where tracking is available, tracking information will normally be provided after dispatch.

Tracking events are generated by the relevant delivery provider and may not update immediately.

A tracking status alone does not remove any rights you may have regarding non-delivery.

18. Delayed or Missing Orders

If an order is substantially delayed or appears to be missing, please contact us at:

hello@jorvensllate.store

We may investigate the delivery with the relevant carrier.

Where we cannot supply the product within the agreed period or within a reasonable time where required by law, we will provide a remedy consistent with the Australian Consumer Law.

19. Returns, Refunds and Exchanges

Returns, refunds and exchanges are governed by our Return & Refund Policy and applicable Australian law.

Our voluntary return policy operates in addition to your statutory rights.

Nothing in our Return & Refund Policy or these Terms excludes your rights relating to faulty, unsafe, damaged, incorrectly described or otherwise non-compliant goods.

20. Change-of-Mind Returns

Where offered, change-of-mind returns are a voluntary benefit provided by Jorven Sllate and may be subject to reasonable conditions outlined in our Return & Refund Policy.

Our change-of-mind rules do not apply to prevent a consumer from exercising rights under the Australian Consumer Law.

21. Faulty Products

If a product fails to satisfy an applicable consumer guarantee, remedies will be provided in accordance with the Australian Consumer Law.

Depending on the circumstances and whether the failure is major or minor, available remedies may include:

• repair;

• replacement;

• refund;

• compensation; or

• another remedy required by law.

Please contact:

hello@jorvensllate.store

with your order details and a description of the issue.

22. Risk and Ownership

Ownership of products passes in accordance with applicable law and the circumstances of the transaction.

Nothing in these Terms transfers responsibility to a customer for loss, damage or non-delivery where doing so would be inconsistent with the Australian Consumer Law or other applicable legislation.

23. Gift Cards

If gift cards are offered by Jorven Sllate, any applicable expiry date, restrictions and conditions will be disclosed in accordance with Australian law.

Gift cards cannot generally be exchanged for cash except where required by law.

Consumer rights continue to apply to products purchased using a gift card.

24. Intellectual Property

Unless otherwise stated, the website and its contents are owned by, licensed to or used with permission by Jorven Sllate.

This may include:

• logos;

• brand names;

• photographs;

• graphics;

• text;

• product descriptions;

• page layouts;

• videos;

• designs; and

• other content.

You may access our website for personal and non-commercial shopping purposes.

You must not reproduce, distribute, sell, modify or commercially exploit our protected content without permission, except where permitted by law.

25. Jorven Sllate Branding

The Jorven Sllate name, branding, logos and visual identity may not be used in a manner that falsely suggests affiliation, sponsorship, endorsement or authorisation.

Nothing in these Terms grants ownership of our intellectual property to you.

26. Customer Reviews and Submitted Content

Where our website allows customers to submit reviews, photographs or other content, you must ensure that your submission:

• is truthful and based on genuine experience;

• does not infringe another person's rights;

• does not contain unlawful material;

• is not fraudulent or misleading;

• does not contain malicious software; and

• does not impersonate another person.

We may moderate or remove content where reasonably necessary for legal, security or platform-integrity reasons.

We will not manipulate reviews in a way that creates a misleading overall impression of customer feedback.

27. Third-Party Services

Our website may use or link to third-party services, including:

• payment providers;

• shipping companies;

• analytics providers;

• social media platforms; and

• other technology providers.

Third-party services may operate under their own terms and privacy policies.

A link to another website does not necessarily mean that Jorven Sllate endorses all content available on that website.

28. Website Availability

We aim to keep our website available and functional, but uninterrupted access cannot be guaranteed.

The website may occasionally be unavailable due to:

• maintenance;

• updates;

• technical problems;

• hosting failures;

• security incidents; or

• circumstances outside our reasonable control.

Where possible, we may perform maintenance or updates without prior notice.

Nothing in this section excludes liability that cannot lawfully be excluded.

29. Website Errors

Information on the website may occasionally contain typographical, technical or display errors.

We may correct genuine errors and update information where reasonably necessary.

Corrections will not be used to retrospectively remove rights that have already arisen under a binding consumer contract or applicable law.

30. Consumer Guarantees and Liability

To the maximum extent permitted by law, Jorven Sllate is not responsible for losses that are not reasonably foreseeable or that result solely from circumstances for which we are not legally responsible.

However, nothing in these Terms excludes, restricts or modifies:

• the Australian Consumer Law;

• consumer guarantees;

• statutory remedies;

• liability that cannot legally be excluded; or

• any other mandatory rights available under Australian law.

Where liability can legally be limited, any limitation will apply only to the extent permitted by law.

31. No General Exclusion of Consumer Rights

Any statement in these Terms concerning exclusions, limitations, disclaimers or responsibility must be read subject to your non-excludable rights.

If Australian law gives you a right or remedy that conflicts with a provision of these Terms, the applicable law prevails to the extent of the inconsistency.

32. Events Outside Reasonable Control

Events outside our reasonable control may sometimes affect our ability to process or deliver an order.

These events may include:

• natural disasters;

• severe weather;

• transport disruptions;

• strikes;

• government restrictions;

• telecommunications failures;

• widespread carrier disruptions;

• infrastructure failures; or

• other extraordinary events outside our reasonable control.

We will take reasonable steps to minimise disruption where practicable.

This section does not remove any statutory remedy available to you.

33. Fraud and Suspicious Transactions

We may carry out reasonable fraud-prevention and payment-verification checks.

Where there are reasonable grounds to suspect fraud or unauthorised payment activity, an order may be held for verification or declined before acceptance.

We may request reasonable information necessary to verify a transaction.

Any personal information collected for this purpose will be handled in accordance with applicable privacy requirements and our Privacy Policy.

34. Privacy

Your privacy is important to us.

Personal information collected through our website will be handled in accordance with our Privacy Policy and applicable Australian privacy requirements.

Our Privacy Policy explains matters including:

• information we collect;

• how information is used;

• circumstances in which information may be disclosed;

• cookies and related technologies;

• data security;

• access and correction rights where applicable; and

• how to contact us regarding privacy matters.

35. Electronic Communications

By placing an order, you agree that transactional communications relating to your purchase may be sent electronically.

These may include:

• order confirmations;

• payment confirmations;

• dispatch notifications;

• tracking information;

• customer service communications; and

• legally required notices.

Marketing communications will be handled separately in accordance with applicable requirements and your communication preferences.

36. Account Security

If account functionality is available, you are responsible for taking reasonable steps to keep your account credentials confidential.

You should notify us if you reasonably believe your account has been accessed without authorisation.

We may temporarily restrict account access where reasonably necessary to protect the customer, our systems or other users.

37. Prohibited Resale and Misuse

Our products are primarily offered for personal consumer purchase unless otherwise stated.

We may reasonably limit unusually large quantities or decline orders before acceptance where there are reasonable grounds to believe they are connected with:

• fraud;

• unauthorised commercial resale;

• abusive purchasing practices; or

• misuse of promotional offers.

Any quantity limits will be applied consistently and subject to applicable law.

38. Changes to Products or Services

We may introduce, discontinue or modify products offered through the website.

Changes to future product offerings do not alter rights relating to orders already accepted.

Where a product ordered by a customer cannot be supplied, we will provide a remedy consistent with applicable law.

39. Changes to These Terms

We may update these Terms from time to time to reflect:

• legal or regulatory developments;

• changes to our services;

• website functionality;

• security requirements; or

• operational changes.

The updated Terms will display a revised “Last Updated” date.

Unless legally permitted and reasonably necessary, changes will not retrospectively remove rights arising under orders already accepted.

An order will generally be governed by the Terms applicable when the relevant contract was formed.

40. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will apply only to the extent legally permissible.

Where possible, the remaining provisions will continue to operate.

This does not affect any statutory rights.

41. No Waiver

If Jorven Sllate does not immediately enforce a provision of these Terms, this does not necessarily mean that the provision or applicable right has been waived.

Likewise, a customer's failure to immediately exercise a legal right does not remove that right where applicable law provides otherwise.

42. Entire Agreement

These Terms, together with policies expressly incorporated into them, form the terms governing use of our website and purchases from Jorven Sllate.

Relevant policies may include:

• Return & Refund Policy;

• Shipping Policy;

• Privacy Policy; and

• other terms clearly disclosed before purchase.

Nothing in this clause excludes representations, guarantees or other rights that cannot lawfully be excluded.

43. Governing Law

These Terms are governed by applicable laws of Australia, including the Australian Consumer Law, together with any applicable State or Territory legislation.

Nothing in these Terms requires a consumer to surrender any jurisdictional, statutory or procedural right that cannot legally be excluded.

Any dispute may be brought before a court, tribunal or other body having jurisdiction under applicable law.

44. Complaints and Disputes

If you have a problem with an order or our service, please contact us first so that we can attempt to resolve the matter.

Email:

hello@jorvensllate.store

Please provide:

• your name;

• order number where applicable;

• details of the issue; and

• the outcome you are seeking.

We will consider complaints reasonably and in accordance with applicable consumer law.

Nothing in this process prevents you from exercising rights available through Australian consumer protection agencies, courts, tribunals or other legally available dispute resolution mechanisms.

45. Contact Information

Questions regarding these Terms of Service should be sent to:

Jorven Sllate
Website: jorvensllate.store
Email: hello@jorvensllate.store

46. Legal Priority

These Terms are intended to operate consistently with Australian law.

In particular, they are subject to the Competition and Consumer Act 2010 (Cth), including Schedule 2 – Australian Consumer Law, and any other mandatory legislation applicable to the transaction.

If any provision of these Terms conflicts with a non-excludable legal right, guarantee or remedy, the applicable law prevails to the extent of that inconsistency.