SHIPPING POLICY

Last Updated: 24 September 2026

Thank you for shopping with Jorven Sllate.

This Shipping Policy explains our available delivery options, estimated delivery times, order processing, tracking and what happens if an order is delayed, lost or incorrectly delivered.

This policy applies to orders placed through jorvensllate.store for delivery within Australia.

1. Shipping Options

Jorven Sllate currently offers the following shipping options for eligible Australian orders:

Standard Shipping — FREE

Estimated delivery time: 5–12 business days

Standard Shipping is provided free of charge on eligible orders.

Express Shipping — PAID

Estimated delivery time: 5–8 business days

Express Shipping is available for an additional charge.

The applicable Express Shipping fee will be clearly displayed at checkout before you complete your purchase.

2. Delivery Time Overview

Our current estimated delivery times are:

Standard Shipping

• 5–12 business days

• Free

Express Shipping

• 5–8 business days

• Paid

Delivery estimates are provided in business days and generally exclude weekends and Australian public holidays.

3. Estimated Delivery Times

Delivery times shown on our website are estimates unless we expressly state otherwise.

Delivery may occasionally take longer due to circumstances such as:

• carrier delays;

• unusually high order volumes;

• public holidays;

• severe weather;

• natural disasters;

• transport disruptions;

• remote delivery locations;

• incorrect or incomplete delivery details;

• security or address verification;

• customs or border processing where applicable; or

• other circumstances outside our reasonable control.

Where a material delay occurs, we will take reasonable steps to assist you.

Nothing in this Shipping Policy limits any rights you may have under the Australian Consumer Law if your order is not supplied within an agreed or reasonable time.

4. Order Processing

Orders may require processing before they are dispatched.

Processing may include:

• payment verification;

• order confirmation;

• stock allocation;

• quality checks;

• packaging; and

• preparation for carrier collection.

Delivery estimates may begin after the order has been processed and dispatched unless otherwise stated during checkout.

5. Business Days

For the purposes of this policy, a business day generally means Monday to Friday, excluding Australian public holidays.

Orders placed during weekends or public holidays may begin processing on the next available business day.

6. Order Confirmation

After successfully placing an order, you should receive an order confirmation using the email address provided during checkout.

Please carefully review your:

• name;

• products ordered;

• size and colour selections;

• delivery address; and

• contact information.

If you notice an error, please contact us as soon as possible at:

hello@jorvensllate.store

7. Shipping Confirmation

Once your order has been dispatched, we will normally send a shipping confirmation email.

Where tracking is available, this communication may include:

• your tracking number;

• carrier information; and

• a tracking link.

Tracking information may take some time to become active after dispatch.

8. Order Tracking

Where tracking is available, customers can use the tracking information supplied after dispatch to monitor their delivery.

Please be aware that carrier tracking systems may occasionally:

• update slowly;

• skip intermediate scanning events;

• display estimated rather than guaranteed delivery dates; or

• show limited information while the parcel is in transit.

If your tracking has not updated for an extended period, please contact us.

9. Delivery Locations

We offer delivery to eligible addresses within Australia.

Delivery availability may vary depending on:

• postcode;

• remote or regional location;

• carrier coverage;

• parcel restrictions; and

• other logistical considerations.

If we are unable to deliver to your address, we will contact you and provide an appropriate solution.

10. Remote and Regional Areas

Orders sent to regional, rural or remote areas may require additional transit time.

Carrier networks and delivery frequency may differ from metropolitan areas.

If your address is in a location where the standard estimated delivery period cannot reasonably be met, we may provide an updated delivery estimate where available.

11. Correct Delivery Information

Customers are responsible for providing complete and accurate delivery information when placing an order.

Please ensure that you provide:

• full recipient name;

• street address;

• apartment or unit number where applicable;

• suburb;

• State or Territory;

• postcode; and

• any other information reasonably required for successful delivery.

Incorrect or incomplete information may result in delays.

12. Address Changes

If you need to change your delivery address, contact:

hello@jorvensllate.store

as soon as possible.

We will make reasonable efforts to update the address before dispatch.

However, once an order has been processed or transferred to a carrier, we cannot guarantee that the address can be changed.

13. Incorrect Address Provided by the Customer

If an order cannot be delivered because the customer supplied an incorrect or incomplete address, the parcel may be:

• returned to the sender;

• redirected where available; or

• held by the carrier for collection.

Where additional shipping costs result solely from incorrect information supplied by the customer, reasonable additional delivery costs may apply where permitted by law.

This does not apply where the delivery issue was caused by Jorven Sllate or our service providers.

14. Delivery Attempts

Depending on the carrier, delivery may require:

• delivery to the address;

• a safe-drop;

• signature confirmation;

• collection from a local facility; or

• another delivery attempt.

Carrier procedures vary according to the location and delivery service.

Customers should follow any instructions provided through their tracking information.

15. Unclaimed Parcels

If a parcel is awaiting collection, the carrier may hold it for a limited period.

If the parcel is not collected, it may be returned.

If an order is returned because it was not collected for reasons outside our control, please contact us so we can determine the available options.

Reasonable re-delivery costs may apply where legally permitted.

16. Delayed Orders

If your order has not arrived within the estimated delivery window, please contact:

hello@jorvensllate.store

Please include:

• your full name;

• order number; and

• delivery address.

We will review the order and, where appropriate, investigate the delivery with the carrier.

Where an order cannot be supplied within an agreed period or within a reasonable time, any remedy will be provided consistently with the Australian Consumer Law.

17. Lost Parcels

If tracking or a carrier investigation indicates that your parcel has been lost in transit, please contact us.

We will assess the circumstances and provide an appropriate solution.

Depending on the circumstances and applicable law, this may include:

• replacement of the order; or

• a refund.

We will not require a customer to bear the loss of an order where responsibility legally remains with us.

18. Tracking Shows Delivered but Order Was Not Received

If tracking shows that your parcel has been delivered but you cannot locate it, please:

1. check around the delivery location;

2. check any safe-drop locations;

3. ask other members of the household;

4. check with building reception or management where applicable; and

5. review any carrier delivery notification.

If the parcel still cannot be located, contact us at:

hello@jorvensllate.store

We may investigate the delivery with the carrier.

Your rights under Australian consumer law are not affected by a carrier tracking status.

19. Damaged Parcels

If your order arrives damaged, please contact us as soon as reasonably possible.

Email:

hello@jorvensllate.store

Please provide:

• your order number;

• a description of the damage; and

• photographs of the parcel and affected products where reasonably possible.

We will assess the matter under our Return & Refund Policy and the Australian Consumer Law.

20. Incorrect Items

If you receive a product that is different from what you ordered, please contact us.

We will provide an appropriate remedy, which may include:

• sending the correct product;

• arranging a return; or

• issuing a refund where applicable.

You will not be required to pay reasonable return shipping costs for an incorrect product where the error was caused by us.

21. Faulty Products

If an item is faulty, defective or otherwise fails to satisfy an applicable consumer guarantee, your rights are governed by the Australian Consumer Law and our Return & Refund Policy.

Where a product is confirmed to have a covered problem, reasonable return shipping costs will be handled as required under Australian law.

22. Shipping Fees

Standard Shipping: Free

Express Shipping: Paid

The Express Shipping price will be shown at checkout before payment is completed.

No Express Shipping charge will be added without being disclosed before you place your order.

23. Shipping Fee Refunds

Shipping fee refunds depend on the circumstances of the order.

Where a refund of shipping costs is required under the Australian Consumer Law, we will provide it accordingly.

For voluntary change-of-mind returns, original delivery charges may not be refundable except where otherwise stated or required by law.

Please refer to our Return & Refund Policy for additional information.

24. Multiple Parcels

In some cases, an order may be dispatched in more than one parcel.

This may occur because:

• products are stored at different fulfilment locations;

• carrier requirements require separate parcels; or

• items become ready for dispatch at different times.

If your order is divided into multiple shipments, you may receive separate tracking information.

You will not be charged additional shipping fees solely because we choose to split an order after it has been placed.

25. Product Availability

We aim to provide accurate information about product availability.

If an item unexpectedly becomes unavailable after you place an order, we will contact you and provide an appropriate solution.

We will not knowingly accept payment for a product that we know we cannot supply.

26. Shipping and Promotional Offers

From time to time, we may offer promotional shipping arrangements.

Promotions may be subject to:

• minimum purchase requirements;

• specified products;

• promotional codes;

• specified delivery methods; or

• other clearly disclosed conditions.

Material conditions will be disclosed before purchase.

27. Public Holidays and Peak Periods

Delivery may take longer during periods of unusually high demand, including:

• Christmas and New Year;

• Black Friday and Cyber Monday;

• major promotional events;

• Australian public holidays; and

• carrier peak periods.

Where possible, customers should allow additional time during these periods.

28. Events Outside Our Reasonable Control

Delivery may be affected by events outside our reasonable control.

These may include:

• natural disasters;

• floods;

• bushfires;

• severe storms;

• transport disruption;

• strikes;

• government restrictions;

• major carrier network disruptions; or

• infrastructure failures.

Where such circumstances occur, we will take reasonable steps to assist affected customers.

Nothing in this section removes rights or remedies that cannot legally be excluded.

29. Australian Consumer Law

Online businesses selling directly to Australian consumers are subject to the Australian Consumer Law where applicable.

Nothing in this Shipping Policy excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded.

Where Jorven Sllate cannot supply an order within an agreed time or within a reasonable period, we will comply with our obligations under applicable Australian consumer law.

30. Contact Us

For questions about shipping, tracking or delivery, please contact:

Jorven Sllate
Website: jorvensllate.store
Email: hello@jorvensllate.store

When contacting us about an existing order, please include your order number whenever possible.

SHIPPING SUMMARY

Standard Shipping
Estimated delivery: 5–12 business days
Cost: FREE

Express Shipping
Estimated delivery: 5–8 business days
Cost: PAID — displayed at checkout