Contact information

CONTACT INFORMATION

Last Updated: 24 September 2026

Thank you for visiting Jorven Sllate.

If you have any questions about our products, your order, shipping, returns or any other matter relating to our store, please contact us using the details below.

Customer Support

Jorven Sllate
Website: jorvensllate.store
Email: hello@jorvensllate.store

Order Enquiries

For questions about an existing order, please include your order number in your email so we can assist you more efficiently.

You can contact us regarding:

order status;
shipping and delivery;
tracking information;
incorrect delivery details;
product questions;
size or product information;
returns and exchanges;
refunds;
faulty or damaged items; and
general customer service enquiries.

Returns and Refunds

For return or refund requests, please contact:

hello@jorvensllate.store

Please include:

your full name;
your order number;
the item concerned;
the reason for your request; and
photographs where relevant to a damaged or faulty product.

Please review our Return & Refund Policy before sending any product back.

Shipping Enquiries

For questions about shipping, tracking or delivery, please contact:

hello@jorvensllate.store

Please include your order number and delivery details where relevant.

Our current shipping options are:

Standard Shipping
Estimated delivery: 5–12 business days
Cost: Free

Express Shipping
Estimated delivery: 5–8 business days
Cost: Paid and displayed at checkout

Product Enquiries

If you need assistance before purchasing, you can contact us regarding:

sizing;
materials;
colours;
product features;
availability; and
general product information.

Email us at:

hello@jorvensllate.store

Business and General Enquiries

For general, business or website-related enquiries, please contact:

hello@jorvensllate.store

Australian Consumer Rights

Nothing in our customer service process limits any rights or remedies you may have under the Australian Consumer Law.

If you contact us regarding a faulty, damaged, incorrectly described or otherwise non-compliant product, your request will be handled in accordance with applicable Australian consumer law and our Return & Refund Policy.